TigerData

Head of Customer Experience

US Full-time

Sponsorship not specifiedDetected 82 days ago

PythonPostgreSQLAWSCloud PlatformsDockerKubernetesCustomer SuccessCustomer SupportCommunicationMentoring

About the role

As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.
This is a pivotal role for a pivotal moment.
Check out our blog post: What It Takes to Thrive at Tiger Data https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale We embrace diversity, curiosity, and collaboration.

Leading Tiger Data's Customer Success and Technical Support organizations, including managers and highly technical customer-facing teams.
Building and operationalizing Tiger Data's customer experience strategy for our next phase of growth, especially as we expand into larger enterprise accounts.
Acting as the executive voice of the customer internally, turning customer trends, escalations, support patterns, and adoption signals into clear recommendations for Product, Engineering, GTM, and company leadership.
Thrive in a startup environment where the job is not just to "own the function," but to build the function while the company is moving fast.
At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads.
Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale.
As Head of Customer Experience at Tiger Data 🐯, you will lead the teams responsible for how customers adopt, grow, troubleshoot, and succeed with Tiger Data after they buy.
This is not a "manage from the sky" role.
We need someone who can zoom out to design the system, then zoom back in to fix the handoffs, coach the team, and help unblock a customer escalation.
You will report to our VP of Engineering and lead the Customer Success and Technical Support organizations.

Partner to define clear ownership across Customer Success, Technical Support, Pre-Sales, Implementation, Sales, Product, and Engineering so customers experience one Tiger Data team, not internal handoffs.

This listing is sourced directly from TigerData's careers page and normalized into a canonical job model.