Govx

Govx

Member Services Specialist

La Vergne, Tennessee, United States · Full-time

Sponsorship not specified$19k-$22kDetected 132 days ago
ExcelCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • The GOVX Member Service Specialist is responsible for ensuring that GOVX members have a seamless and positive experience across all member need touchpoints.
  • Position Type, Expected Hours of Work, Location | 100% In-Office Role Full-time, non-exempt position.
  • 100% In-Office role, 5 days per week at the GOVX Fulfillment Center in LaVergne, TN.

Responsibilities

  • You will leverage your expertise in member and customer service, digital platforms, and partner offerings to enhance the overall member needs.
  • Your goal will be to foster member loyalty and drive positive member satisfaction through exceptional service and engagement.
  • Provide prompt and efficient support to members utilizing GOVX platforms.
  • Inquiry outreach with GOVX partners.
  • Maintains a high level of accuracy in resolving member support tickets, ensuring quality, consistency, and alignment with targeted performance goals.
  • As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members' on-duty and off-duty needs.

Requirements

  • High school diploma minimum with bachelor's degree or equivalent experience.
  • 2-4 years of experience in customer service, preferably in an e-commerce setting.
  • Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.

Skills

  • Strong communication and problem-solving skills, proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook.
  • Attributes: Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment.
  • Supervisory Responsibilities This position will not have supervisory responsibilities.
  • Travel Requirements This position will have minimal travel requirements.
  • Work Environment This job operates in a professional office environment.
  • Mental - Problem solving, making decisions, interpreting data, organizing, reading/writing.
  • Duties, responsibilities, and activities may change at any time with or without notice.
  • Discounts on the GOVX website Pay Range $19.00 - $22.00 per hour AAP/EEO Statement EOE.
  • Veterans/Disabled.
  • Position will require successful completion of a background check and drug testing prior to starting employment.
  • Strong communication and problem-solving skills, proficiency in

Compensation

  • $19k-$22k

Benefits

  • About GOVX Savings for Those Who Serve GOVX was founded in 2011 to offer exclusive benefits to those who serve our country.
  • The GOVX membership is comprised of current and former members of the United States military, law enforcement, firefighting, medical services, and government personnel.

Equal opportunity

  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Visa & Work Authorization

  • This position is not eligible for relocation allowance or visa sponsorship
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This listing is sourced directly from Govx's careers page and normalized into a canonical job model.