Intelligrated Systems LLC
Lead Advanced Field Service Technician
Vaughan, ON, Canada · Mid
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About the role
- Intelligrated is a leading provider of warehouse automation and material handling solutions.
- Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.
Responsibilities
- Completes work orders, records, logs and other written or computer-based documents according to established procedures
- Performs preventive maintenance and repairs on equipment according to safety and quality procedures
- Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
- Maintains inventory of company supplied tools and PPE
- Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
- Perform other duties as requested, directed, or assigned from time to time
Requirements
- The Advanced Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks.
- Has strong understanding of machine controls
- Willing to work overtime as required.
- Some travel may be required but is not mandatory / this is for training purposes
- Acts as CSS Site Supervisor on days required
- High school diploma or equivalent required
Benefits
- Flexibility in covering multiple shifts and holiday hours as required.
Company info
- The Advanced Customer Service Technician will operate within our customers' facilities performing the maintenance function per the Intelligrated contract.
- Follows up with customers and other departments to ensure issues have been resolved
This listing is sourced directly from Intelligrated Systems LLC's careers page and normalized into a canonical job model.