Bristolmyerssquibb

Manager,

Princeton - NJ - US · Part-time

Sponsorship not specified$94k-$114kDetected 1 day ago

AccessibilityProject ManagementExcelProcess ImprovementClinical TrialsLeadershipCommunicationCollaborationProblem Solving

About the role

The primary focus of this role is the management & delivery of Request Management Operations.
This position is responsible Leading and coordinating complex initiatives spanning Request Management, reporting to the Director, ITSM.
Serve as the integration point across Product, Platform, Risk, Learning, and technical teams-driving alignment, clarifying scope, and unblocking delivery without reliance on constant escalation.

Manage day-to-day Request Catalog Operations, including client consultations, changes, incidents, and lifecycle of catalog content.
Lead and Manage end to end lifecycle of Request Integration related Initiatives.
Manage intake for new catalog items and changes to catalog. Categorize & Prioritize new items and changes.
Offer technical design and solution to stakeholders.
Perform or Coordinate User Acceptance Testing for new catalog items and changes.
Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.

ability to form strong relationships within a matrix organization.
Must be detail oriented, analytical, and demonstrate ability to work in ambiguous environment.
Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
BMS has an occupancy structure that determines where an employee is required to conduct their work.
5-6 years work experience in IT Operations. BA/BS degree in Computer Science preferred.
ITIL v3/v4 Foundation certification required; Project management and process improvement skills a plus.
Good understanding of service management principles including management of online Request Catalog and defining effective processes and user experience.
Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization.
Must be detail oriented, analytical, and demonstrate ability to work in ambiguous environment. Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
Evaluates complex issues through analytical thinking and previous experience to consider short and long-term implications and interdependencies and guides others when enough analysis has been completed in giving recommendations/solutions. Uses calculated risks to evaluate innovative solutions.

160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
Perform User acceptance testing for annual ServiceNow upgrades, monthly minor releases and enhancements

Medical, pharmacy, dental, and vision care.
Work-life benefits include:
With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary.

If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com.
For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

This listing is sourced directly from Bristolmyerssquibb's careers page and normalized into a canonical job model.