Nexamp

Manager, Customer Experience Strategic Initiatives

Boston, MA

Sponsorship not specifiedDetected 29 days ago

Project ManagementLeadershipMentoring

About the role

Are you passionate about improving our environment for this generation and those to follow?
Be on the team that's changing the world.
This role is hybrid based out of our Boston, Chicago, or Washington D.C. office and reports to the Director, Revenue Optimization.

Drive strategic alignment across Customer Experience and Marketing leadership by translating business goals into a clear, prioritized portfolio of high-impact initiatives.
Lead and develop team performance by coaching a lean group of project managers to consistently deliver complex, cross-functional initiatives tied to critical KPIs.
Own end-to-end execution of the initiative portfolio, ensuring disciplined scoping, planning, delivery, and sustainment that balances speed, risk, and business impact.
Lead change management for strategic initiatives across Customer Experience and Marketing, developing adoption strategies and stakeholder engagement plans that drive successful implementation while preserving existing customer-facing workflows and service continuity.
Influence resource allocation decisions by building compelling business cases and aligning senior stakeholders on initiative direction, tradeoffs, and resource allocation.
Demonstrated experience identifying and proposing strategic initiatives that drive measurable business outcomes.
Experience building or scaling project management processes, frameworks, or operating models.
Proven ability to influence senior stakeholders and drive alignment without direct authority.
Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

6+ years of experience in project management, program management, operations, or related fields.
2+ years of experience managing and developing high-performing teams.
Bachelor's degree in public policy, business, project management, finance, or related field
Proven experience leading complex, cross-functional initiatives from ideation through implementation and sustainment in environments.
Demonstrated experience leading change management efforts for complex, cross-functional initiatives within customer-facing functions, with a track record of driving adoption while maintaining operational continuity.
Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization.
Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.

We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law.

Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all.
We are committed to providing a work environment free from discrimination.
By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

This listing is sourced directly from Nexamp's careers page and normalized into a canonical job model.