Redwood Credit Union

Digital Experience Manager

Napa, California

Sponsorship not specified$154k-$202kDetected 43 days ago

JavaScriptHTMLCybersecurityUX ResearchProject ManagementSEOPerformance ManagementCustomer SupportResearchLeadership

About the role

This includes driving decisions on digital experience and usability with data and user research.
Ensure projects and deployments are delivered on time, without defects.
Ensure the availability, visibility, functionality, and quality of Redwood Group's digital assets in both traditional and cutting-edge channels in the digital sphere.

User-Centered Design: o Lead user-centered design efforts for both Member-facing and internal systems. o Develop a user research practice that allows data-driven decisions to be made on questions of usability. o Partner with project teams to ensure that key usability issues are identified and addressed by the Digital Experience team.
Other Functions: o Participate in functions and community events of The Redwood Group such as All-Team staff meetings, Leadership Team meetings, etc. o Participate in community events, community volunteer boards & associations. o Perform other duties as assigned.
Demonstrated knowledge of modern managerial principles, practices, and techniques. This includes thorough knowledge and ability to develop and manage budgets, plans, goals, and monitoring techniques.
Advanced knowledge of user-centered design principles and techniques.
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs.
0% interest loan to support employees with expenses associated with the naturalization process.
Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process.

Ability to use a computer keyboard and calculator.
Ability to lift up to 20 pounds.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Demonstrated knowledge of modern managerial principles, practices, and techniques.
Knowledge of internet security and security best practices within the financial services industry.
Advanced knowledge of web technology and software in relation to financial institution websites and banking.
Advanced knowledge of project management methods and procedures.
Proficiency in website design, HTML and variants and JavaScript development.
Ability to supervise and coach team members.
Strong service focus, with demonstrated ability to interact and communicate with internal and external stakeholders, as well as Members.

Base starting range: $153,568 to $202,328 annually commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
Competitive medical, dental, and vision insurance, mental health offerings
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:

25th largest credit union in the U.S. and the largest financial institution based in the North Bay
Recognized by Newsweek as one of "America's Best Credit Unions 2026"
Awarded a 5-Star Bauer Rating
Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
Top Corporate Philanthropists (#24)
San Francisco Business Times
Voted Best Places to Work in the North Bay 20 years in a row
World-class Employee Engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Industry leading Net Promoter Scores across the U.S.
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees.

RCU Discounts and Perks: • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans t

This listing is sourced directly from Redwood Credit Union's careers page and normalized into a canonical job model.