BCBSAZ

Mgr - Trading Partner Strategy - Hybrid

AZ Blue Phoenix, AZ 85021

Sponsorship not specifiedDetected 12 days ago

Data EngineeringProject ManagementConfluenceNegotiationBudgetingProcess ImprovementCustomer SupportLeadershipCommunicationMentoringPublic Speaking

About the role

Our positions are classified as hybrid, onsite or remote.
This position is Hybrid within the state of AZ only.
Serves as the cross-pillar operational excellence leader within TPDM, absorbing complexity that spans the EDI, ETL, and Delivery pillars; owning the TPDM Intake & Triage process; and driving strategic initiatives to completion.

Manage the activities, processes, and continuous improvement of the TPDM platforms and operational excellence functions. Ensure that the team complies with change control guidelines and operational standards.
Coordinate with the EDI, ETL, and Delivery pillar leads on cross-pillar initiatives, escalations, and operational priorities. Serve as a cross-pillar resource and integrative leader, not a supervisor of the pillar leads.
Develop a culture of trust, accountability, teamwork, high quality results, and continuous service improvement.
Coach other leaders on the TPDM team, including pillar leads, on operational excellence disciplines.
Manage multiple concurrent strategic initiatives, platform improvement programs, and operational deliverables.
Plan, build, and run cross-pillar operational programs that span the EDI, ETL, and Delivery functions.
Own and maintain the Edifecs platform performance assurance scorecard - tracking uptime, throughput, error rates, SLA adherence, and integration performance across all trading partners.
Establish, document, and enforce Edifecs platform standards - configuration governance, change management procedures, environment controls, and platform-level run and build books.
Drive capacity management and technical debt management for the Edifecs platform - anticipating downstream technical needs and preventing capacity-driven outages.
Lead platform governance decisions - approval thresholds, rollback procedures, and patching / upgrade discipline.

3 years of experience with data integration, EDI transactions, or platform operations
3 years of project management experience
2 years of experience with demonstrated leadership responsibilities in a lead or supervisory role
5 years of management experience
5 years of experience with demonstrated leadership responsibilities in a lead or supervisory role
3 years of experience with data integration, EDI transactions, and platform operations
Required Work Experience
Required Licenses

Experience with the Edifecs platform (EDI Gateway, SmartTrading, Transaction Manager) or equivalent enterprise EDI infrastructure
Vendor relationship management. experience owning SaaS or platform vendor relationships, including SLA negotiation and roadmap alignment
Operational maturity frameworks - familiarity with ITIL, service management, or equivalent disciplines
Documentation governance. experience standardizing technical and operational documentation across distributed teams (Confluence preferred)
Process improvement methodology - Lean, Six Sigma, or equivalent continuous improvement experience
7 years of project management experience
3 years of management or supervisory experience, preferably within a large-scale, complex, IT organization
Master's Degree in business, c omputer s cience or related field

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.
Provide direction and resources to deliver platform health, operational excellence, and strategic execution outcomes effectively.
Work with the team to create visibility on the health of TPDM platforms and the workflows within the organization.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work.

This listing is sourced directly from BCBSAZ's careers page and normalized into a canonical job model.