Syneos Health

Customer Contract Manager (Individual Contributor/Budgeting Exp

USA-NC-Remote

Sponsorship not specified$80k-$140kDetected 12 days ago

SwiftCRMBusiness DevelopmentNegotiationFinancial ModelingBudgetingContract ManagementFDA RegulatoryResearchLeadershipCommunicationProblem SolvingTime ManagementOrganizational Skills

About the role

Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.
Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution.
Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.

Responsibilities

Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument to align with defined scope of work.
Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure alignment with internal standards.
Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution.
Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects.
Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes throughout the day on a daily basis.
Works consistently within the department's metrics/timelines for completion of documents and related tasks.
Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.
Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.
Further, nothing contained herein should be construed to create an employment contract.
The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Requirements

Must be customer-centric, self-motivated, and proactive.
Must have excellent problem-solving skills and above average attention to detail.
Ability to prioritize multiple tasks with management guidance and oversight.
Excellent organizational skills with ability to prioritize multiple tasks.
Ability to work well under pressure and adapt to changing priorities.
Professional ability to interact with individuals at all levels and different personalities.
Minimal travel may be required (up to 25%).
Occasionally, required skills/experiences for jobs are expressed in brief terms.
Customer Contract Manager (Budgeting Exp Required)

Skills

Demonstrates effective time management skills.
Excellent interpersonal, verbal and written communication skills.

Compensation

$79,800.00 - $139,600.00
The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

Benefits

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success.
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance.
Get to know Syneos Health

Company info

Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers with a strong command of internal financial policies.
Attends face-to-face meetings or calls with Project Leads and Customers as needed to ensure timely execution of contract.
The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.
The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.
Provides clear analysis and recommendations to internal stakeholders and Project Leads, proactively communicates financial and contractual issues, escalates material deviations to leadership, and remains engaged with Customers and internal teams until all terms are fully resolved and agreed upon.
Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers.
Every role plays an essential part in enabling our customers to achieve their goals.

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This listing is sourced directly from Syneos Health's careers page and normalized into a canonical job model.