Ampcus Inc

NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406

Charleston, SC, United States · Contract

Sponsorship not specifiedDetected 3892 days ago

JavaNegotiationOutbound SalesCustomer SupportResearchCommunicationProblem Solving

About the role

Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC, WBENC.
VMSDC as a leading 8(a), Minority and Women owned Professional services and Staff Augmentation firm.
Our repeat business rate with our various clients has been remarkable and the extension of contracts with various clients stands testimony to our high commitment levels.

Associate's degree or equivalent work experience
Customer service experience in Hospitality, Retail or Banking will be considered
Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.

Call center, customer service or collections experience preferred but not required

Customer Financial Services (CFS) 800 Line - Representative Charleston
Work in a fast-paced, intense, results-oriented call center environment.
Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays.
Schedules are based on a shift-bid process and update twice annually.
Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.

This listing is sourced directly from Ampcus Inc's careers page and normalized into a canonical job model.