Parloa
Senior Enterprise Engagement Manager
New York Office · Senior
Sponsorship not specified$130k-$165kDetected 51 days ago
Agentic AIComplianceProject ManagementRoadmappingAccount ManagementSAPRecruitingCustomer SuccessCustomer SupportOrganizational Skills
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Parloa is transforming customer experience through AI-powered agents.
- Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.
- As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts.
Responsibilities
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
- Develop and execute structured account strategies aligned to customer business goals, transformation initiatives, and long-term growth
- Partner cross-functionally with Implementation, Product, and Engineering to drive successful deployments from kickoff through go-live
- Drive adoption and change management to ensure solutions are fully embedded and delivering value beyond initial launch
- Identify performance gaps and implement structured action plans to improve outcomes and optimize impact over time
- Drive commercial growth by identifying expansion opportunities, building account roadmaps, and supporting renewals
Requirements
- You bring 5+ years of experience in Enterprise Customer Success, Strategic Account Management, Consulting, or similar roles within SaaS or enterprise technology
- You have experience managing large, complex accounts (typically $500K+ ARR or comparable complexity)
- You are comfortable operating at both a strategic level (executive alignment, roadmap planning) and operational level (driving execution and delivery)
- You have a proven ability to influence Director, VP, and C-level stakeholders
- You have experience driving measurable business outcomes tied to defined KPIs
- You have experience supporting or contributing to account expansion and renewal strategies
Nice to have
- Experience in AI, automation, CX platforms, or contact center technologies
- Background in digital transformation or operational modernization initiatives
- Experience working with global or multi-region enterprise organizations
- Our Recruiting Process:
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- they're defining experiences.
- We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
Compensation
- $130,000 - $165,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
- Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.
- You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth.
- Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.