Parloa
Senior Enterprise Engagement Manager
New York Office · Senior
Sponsorship not specified$130k-$165kDetected 114 days ago
Agentic AIComplianceProject ManagementRoadmappingAccount ManagementSAPRecruitingCustomer SuccessCustomer SupportOrganizational Skills
About the role
- Parloa is transforming customer experience through AI-powered agents.
- Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.
- As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts.
Responsibilities
- Develop and execute structured account strategies aligned to customer business goals, transformation initiatives, and long-term growth
- Lead executive engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment
- Partner cross-functionally with Implementation, Product, and Engineering to drive successful deployments from kickoff through go-live
- Drive adoption and change management to ensure solutions are fully embedded and delivering value beyond initial launch
- Identify performance gaps and implement structured action plans to improve outcomes and optimize impact over time
- Drive commercial growth by identifying expansion opportunities, building account roadmaps, and supporting renewals
- Position Parloa as a strategic partner by proactively shaping customer strategy, not just executing on requests
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Requirements
- You bring 5+ years of experience in Enterprise Customer Success, Strategic Account Management, Consulting, or similar roles within SaaS or enterprise technology
- You have experience managing large, complex accounts (typically $500K+ ARR or comparable complexity)
- You are comfortable operating at both a strategic level (executive alignment, roadmap planning) and operational level (driving execution and delivery)
- You have a proven ability to influence Director, VP, and C-level stakeholders
- You have experience driving measurable business outcomes tied to defined KPIs
- You have experience supporting or contributing to account expansion and renewal strategies
Nice to have
- Experience in AI, automation, CX platforms, or contact center technologies
- Background in digital transformation or operational modernization initiatives
- Experience working with global or multi-region enterprise organizations
- Our Recruiting Process:
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- they're defining experiences.
- We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
Compensation
- $130,000 - $165,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- making every conversation seamless, intelligent, and genuinely helpful.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
- We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
- Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.
- You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth.
- Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.