Amplify

Specialist, Technology and Resource Management

Remote - United States

Sponsorship not specifiedDetected 4 days ago

Project ManagementCustomer SupportCommunicationMicrosoft Office

About the role

About Amplify Amplify helps teachers bring delight and rigor to students every day.
Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
For more information, visit Amplify.com http://amplify.com.

Manage the assets and resources housed in the company-wide knowledge repository, Bloomfire, ensuring the layout and content align with each department's needs, and that information remains current and accurate.
Partner with the Knowledge Governance Manager to support content governance processes, maintenance expectations, and content lifecycle practices that improve consistency, accountability, and trust in the information available to the business.
Prepare reports analyzing the effectiveness of the platform, search experience, and usage trends, working with key stakeholders across departments to optimize adoption, ease of use, and discoverability.
Provide administrative and technical support for Bloomfire and related enablement platforms as needed.
With a focus on ease of use and relevant, up-to-date resources, the Specialist supports efforts to ensure customer-facing team members have the assets needed to optimize effectiveness and efficiency throughout the sales and implementation cycles, ultimately supporting a positive customer experience.
The role will collaborate with Product Marketers, Product Owners, customer-facing leaders, and the Knowledge Governance Manager to ensure Bloomfire's organizational layout and governance practices meet business needs.
This role will also support Enterprise Search (Glean) by ensuring content is accurate and well-organized to surface effectively in search results.

2+ years of work experience in a fast-paced corporate environment.
The ideal candidate can take visions and concepts to assist in the strategic development of the repository, while demonstrating strong attention to detail in administrative maintenance and platform oversight.

2+ years of demonstrated project management experience.
2+ years of demonstrated experience overseeing a central knowledge repository, content management system such as Bloomfire, or similar platform.
Interest in knowledge management, content discoverability, and Enterprise Search tools such as Glean.
Amplify is an Equal Opportunity Employer.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.
If you are selected for employment, a background check will be required.
As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.

We have become a leader in K-12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research.
The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system.
A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes.

Ensure customer-facing team members can find, organize, share, customize, and analyze the resources, assets, and tools needed to communicate and engage with customers effectively.

This listing is sourced directly from Amplify's careers page and normalized into a canonical job model.