Serino Coyne

Manager, Ticketing & Intelligence

New York

Sponsorship not specified$55k-$85kDetected 106 days ago

PythonSQLData AnalysisData VisualizationExcelResearchCommunicationPublic SpeakingOrganizational Skills

About the role

We are seeking a mid-level Manager to oversee ticketing strategy, sales data analysis, and industry research for clients including Broadway shows, Off-Broadway shows, and cultural institutions across New York City. A successful candidate for this position will be able to make data-driven recommendations using sales and marketing data, effectively
communicate those recommendations to internal teams and external clients, implement ticket programming and optimizations, and accurately measure results overtime.

Lead and support sales analysis for clients, making data-driven, strategic recommendations on pricing models, ticket programming and distribution against revenue goals and projections.
Create, submit, and revise programming to support all aspects of ticketing (dynamic and variable pricing adjustments, performance scheduling, special promotions, distribution management, group sales, etc.).
Liaise with industry ticketing and box-office partners to implement strategies across multiple ticketing systems and sales channels.
Collaborate with interdepartmental teams to make integrated recommendations across traditional media, digital media, marketing partnerships, social media, and more based on sales trends.
Create and distribute daily and weekly reporting as needed.
Create and manage post-trip surveys, other quantitative surveys, or qualitative research studies as needed.
A successful candidate for this position will be able to make data-driven recommendations using sales and marketing data, effectively communicate those recommendations to internal teams and external clients, implement ticket programming and optimizations, and accurately measure results overtime.

3 to 5 years of experience in a relevant, data-driven role.
Strong mathematical skills, analytical skills, and financial acumen required.
Ability to be available evenings and/or weekends as needed required.
Meticulous attention to detail and organizational skills required.
Ability to collaborate seamlessly and effectively across disciplines and departments required.

Experience with ticketing within the live entertainment industry required.
Specific experience with ticketing systems regularly used on and off-Broadway (STAR/Telecharge, Nliven/Broadway Direct, Tessitura, Ticketmaster, Audience View) a plus.
Advanced Microsoft Excel skills are required (Macros & VBA, SUMIFS, XLOOKUP, PivotTables, charting, etc.).
Experience with other data analysis or business intelligence tools (SQL, R, Python, Power BI, Tableau, etc.) a plus.
Proficiency with marketing or advertising, including media planning and digital media metrics, a plus.
Proficiency with qualitative and/or quantitative research a plus.

$55,000 - $85,000 USD
excellent communication skills (written, in-person, and presenting to large groups) are required.

We are seeking a mid-level Manager to oversee ticketing strategy, sales data analysis, and industry research for clients including Broadway shows, Off-Broadway shows, and cultural institutions across New York City.

This listing is sourced directly from Serino Coyne's careers page and normalized into a canonical job model.