TD Bank

Senior Manager, Customer Experience and Insights

Toronto, Ontario · Senior

Sponsorship not specifiedDetected 9 hours ago

PythonSQLSnowflakeDatabricksMachine LearningData ScienceData VisualizationAccessibilityStakeholder ManagementSASResearchLeadershipCommunicationProblem SolvingMentoring

About the role

The North American Customer Experience & Insights (CX&I) team are catalysts for customer-focused action & accountability at TD.
We achieve this by activating our CX & growth priorities via outside-in perspective and expertise that guides our strategies, CX focus and execution.
The CXI&I team is an enterprise center of excellence (COE) that sits within Operations and operates across lines of business, functions and markets.

Responsibilities

will include: Data Integration & Connectivity - Develop an integrated view of customer experience performance by connecting customer feedback, behavioural, operational, employee, financial, and external data sources.
Enterprise Reporting & Measurement - Lead the design and evolution of integrated reporting, dashboards, scorecards, and performance measurement frameworks that provide a holistic view of customer experience performance across TD.
Maintain awareness of evolving industry practices and emerging capabilities that can strengthen TD's measurement ecosystem.
Strategic Storytelling & Activation - Transform complex analyses into clear, compelling, executive-ready narratives that support prioritization, planning, and decision-making across all levels of the organization.
The successful candidate will also embody the values of TD Bank and collaborate effectively with colleagues across Canada and the U.S. to support improved customer experiences and stronger business outcomes.
This leader will move beyond reporting to proactively identify opportunities, influence action, and support data-driven decision making.
They will help ensure insights lead to tangible outcomes and meaningful improvements.
This leader will work across business, analytics, technology, and customer experience teams to develop a shared understanding of customer and business performance.

Requirements

Ideal Experience 5-8+ years of experience in analytics, business intelligence, customer insights, customer experience measurement, data science, consulting, strategy, or related analytical disciplines.
Proven ability to connect analytical findings to business decisions and strategic priorities.
Experience working with modern analytics, reporting, and visualization platforms.
Experience in financial services, customer experience, consulting, analytics, or related environments would be considered an asset.
Partner with analytics and AI teams to develop innovative approaches that strengthen insight generation and decision support while maintaining the ability to independently perform complex analyses where required.
The ideal candidate will be a highly analytical and intellectually curious leader who combines deep technical expertise with strong business acumen.

Skills

Advanced analytical and problem-solving capabilities.
Strong understanding of data integration, reporting, measurement, and analytical methodologies.
Experience using tools such as SQL, Python, R, Tableau, Power BI, Databricks, Snowflake, SAS, or equivalent analytical platforms.
Understanding predictive analytics, AI-enabled analytics, machine learning concepts, and emerging data science techniques.
Professional Skills Strong intellectual curiosity and passion for data, analytics, and innovation.
Exceptional communication, presentation, and executive storytelling capabilities.
Ability to simplify complex concepts and communicate effectively with both technical and non-technical audiences.
Proven relationship builder with strong stakeholder management and influencing skills.
Self-starter with a continuous improvement mindset and a strong bias toward action.
Comfortable operating in ambiguity and helping shape new capabilities, processes, and approaches.

Compensation

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Marketing Pay Details: - TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Benefits

Our Commitment to Diversity, Equity, and Inclusion

Company info

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Learn more Additional Information: We're delighted that you're considering building a career with TD.
Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.
You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Equal opportunity

Accommodation Your accessibility is important to us.

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This listing is sourced directly from TD Bank's careers page and normalized into a canonical job model.