Summit
Customer Service Representative
Lakeland, FL (USA) · Part-time
Sponsorship not specifiedDetected 6 days ago
Customer SupportResearchLeadershipCommunicationProblem Solving
About the role
- Summit provides independent insurance agents and their clients with market-leading workers' comp insurance and elite customer service.
- We're growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.
- Our strength comes from a single-minded focus on workers' comp and a commitment to long-term customer relationships.
Nice to have
- Utilizes training, job resources, and company systems to provide timely and effective customer service.
- Handles customer inquiries and service requests of moderate complexity while recognizing when additional assistance is needed.
- Demonstrates sound judgment, dependability, and accountability in daily responsibilities.
- Contributes to a positive, customer-focused team environment that prioritizes service
- Demonstrates our Customer Care philosophy by putting the customer first in every interaction.
- Researches and resolves customer concerns to promote customer satisfaction, retention, and trust.
- Follows established workflows, procedures, and regulatory requirements in a highly structured environment.
- Demonstrates ownership of responsibilities by meeting performance expectations and following through on commitments.
Compensation
- Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
Benefits
- We offer competitive benefits packages for full-time and part-time employees*.
- Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
- Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
- Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
Company info
- SCI Summit Consulting, LLC
This listing is sourced directly from Summit's careers page and normalized into a canonical job model.