Harry's

Harry's

Customer Supply Chain Manager

New York, NY

Sponsorship not specified$92k-$115kDetected 6 days ago
Node.jsProject ManagementSalesForecastingExcelSupply ChainLogisticsInventory ManagementCustomer SupportCommunicationDemand Planning

About the role

  • We're seeking a highly motivated and collaborative individual to join our Customer Supply Chain (CSC) team.
  • You'll work cross-functionally with our Commercial, Demand Planning, Operations, and Finance teams to ensure seamless product flow to customers.
  • This role is both operational and customer-facing

Responsibilities

  • Own end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, managing sales order and inventory accuracy, and driving continuous improvement through chargeback analysis, KPI tracking (e.g., OTIF, in-stocks), and retailer supply chain insights.
  • Manage all aspects of retailer forecasts (Supply Plan), including In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics
  • Identify opportunities for store operational process improvements and help drive implementation with our store operations partners
  • Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies.
  • Drive improvements in how we execute, based on the specific challenges or opportunities in your channel.
  • Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
  • Develop reporting & scorecarding linked to operational success metrics and key performance indicators
  • You'll lead Collaborative Planning, Forecasting, and Replenishment (CPFR), manage in-stocks, on-time/in-full (OTIF) performance, and oversee store-level operations and chargeback mitigation.
  • Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer
  • Support strategic planning and execution: understand our company-wide goals and KPIs and translate this into operational strategies and actions that support.

Requirements

  • 3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.
  • Strong understanding of key supply chain tools and resources
  • Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insight

Compensation

  • That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program.

Benefits

  • Medical, dental, and vision coverage
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Harry's is also on a mission to ensure guys have access to quality mental health care.
  • To date, the brand has helped connect over 2 million men to quality mental health resources.

Company info

  • As the Customer Supply Chain Manager, you'll be embedded within the Retail team but sit within the broader Supply Chain organization, directly owning and driving operations across our retail and/or digital channel.
  • From shelf to supply node, you'll play a key role in ensuring product availability and exceptional execution for the Harry's and Flamingo brands.
  • When we are executing large strategic changes, you will be responsible for engaging and driving execution, ensuring risks are managed and opportunities are realized.
  • We're looking for an outstanding operational leader - someone who understands the nuances of retail and digital supply chains, moves quickly to solve problems, and uses data to drive prioritization and decisions.
  • Harry's is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry's, Flamingo, Lume, Mando, and Coterie.

Visa & Work Authorization

  • If visa sponsorship is required for work authorization, please note that Mammoth Brands in colla
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This listing is sourced directly from Harry's's careers page and normalized into a canonical job model.