Symbotic

Symbotic

Field Service Engineer

USA Salem, NH · Mid

Sponsorship not specified$71k-$98kDetected 135 days ago
Machine LearningSupply ChainSystems EngineeringRoboticsPLCMechanical DesignElectrical EngineeringCommunicationOSHA

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 17 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 82%

Of 11 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • This hands-on, customer-facing role requires strong electro- mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.
  • Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies.

Responsibilities

  • Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving.
  • Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions.
  • Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.
  • Develop and execute reliability improvement initiatives that increase system uptime and operational efficiency.
  • Support customer communications during significant operational events and system disruptions.
  • Mentor technicians and support technical training initiatives across the network.
  • Maintain technical documentation, reliability reports, and maintenance records.
  • Proven ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
  • Ability to travel regionally within Massachusetts (30-40%) and occasionally across North America to support training and technical initiatives.

Requirements

  • Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.
  • Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
  • Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanical equipment.
  • Advanced ability to diagnose and repair electrical circuitry, control panels, motors, sensors, and automation hardware.
  • Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
  • Strong understanding of preventive maintenance, breakdown response, and equipment recovery procedures.
  • Working knowledge of CMMS systems and maintenance documentation practices required.
  • Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.
  • Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.

Nice to have

  • OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

Compensation

  • The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Company info

  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • What we need
  • Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-
  • mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.
  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
  • Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of our automated micro-fulfillment and material handling systems in live customer environments.
  • This hands-on, customer-facing role requires strong electro-
  • mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.
  • The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.
  • The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores.
  • Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals.
  • Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and engineering partners to drive continuous improvement and deliver an exceptional customer experience.

Visa & Work Authorization

  • do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,
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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.