Symbotic

Field Service Engineer

USA Salem, NH

Sponsorship not specified$30k-$40kDetected 44 days ago

Machine LearningSupply ChainSystems EngineeringRoboticsPLCMechanical DesignElectrical EngineeringCommunicationOSHA

About the role

Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
This hands-on, customer-facing role requires strong electro- mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.
Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies.

Responsibilities

Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving.
Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions.
Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.
Develop and execute reliability improvement initiatives that increase system uptime and operational efficiency.
Support customer communications during significant operational events and system disruptions.
Mentor technicians and support technical training initiatives across the network.
Maintain technical documentation, reliability reports, and maintenance records.
Proven ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
Ability to travel regionally within Massachusetts (30-40%) and occasionally across North America to support training and technical initiatives.

Requirements

Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.
Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanical equipment.
Advanced ability to diagnose and repair electrical circuitry, control panels, motors, sensors, and automation hardware.
Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
Strong understanding of preventive maintenance, breakdown response, and equipment recovery procedures.
Working knowledge of CMMS systems and maintenance documentation practices required.
Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.
Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.

Nice to have

OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

Compensation

The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Company info

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-
mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of our automated micro-fulfillment and material handling systems in live customer environments.
This hands-on, customer-facing role requires strong electro-
mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.
The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.
The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores.
Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals.
Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and engineering partners to drive continuous improvement and deliver an exceptional customer experience.

Visa & Work Authorization

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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.