Omada Health

Product Designer, AI Experience

Remote, USA · Staff+

Sponsorship not specifiedDetected 6 days ago

RESTMachine LearningData ScienceFigmaUX ResearchUX DesignWireframingResearchLeadershipCommunicationMentoring

About the role

We're hiring for a seasoned Product Designer that will focus on our AI Experience, helping to define how intelligent, personalized experiences show up across Omada's member and care ecosystem.
This role focuses on the connective tissue between AI, product, behavior change, and human care.
You will help define when AI should speak, when it should stay quiet, when it should guide, when it should recommend, and when it should escalate to a coach, clinician, or specialist.

Define interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop support.
Translate concepts like motivation, trust, empathy, safety, personalization, consent, care continuity, and escalation into concrete design patterns teams can build, test, and scale.
Prototype early and often using modern design and AI tools, including conversational flows, simulated experiences, prompt-based prototypes, coded prototypes, service prototypes, and interactive concepts.
Partner with Product, AI, Data Science, Engineering, Clinical, Research, Content, Care Platform, and Design leadership to align user needs, business goals, technical capabilities, and care workflows.
Apply service blueprinting, journey mapping, and systems thinking to design across both member-facing and internal care team experiences.
Create high-quality design artifacts, including journey maps, service blueprints, flows, wireframes, prototypes, interaction models, experience principles, and high-fidelity interface designs.
Influence senior stakeholders through clear storytelling, strong design rationale, and a deep understanding of member needs, business goals, technical constraints, and care delivery realities.
As we build together toward our mission, we strive to embody the following values in our day-to-day work.
We ask to understand and we build connections.
Deliver Results.

8+ years of experience in product design, UX design, experience design, service design, interaction design, or related fields.
Experience designing AI-powered, personalized, data-informed, conversational, recommendation-based, or intelligent product experiences.
Experience designing across multiple surfaces, workflows, users, service touchpoints, or human handoff moments.
Experience shaping voice and tone systems, content patterns, branded assistants, intelligent guidance systems, or conversational product experiences.
Experience with service blueprinting, journey mapping, systems thinking, or designing across both member-facing and internal care team experiences.
Excellent communication and storytelling skills, with the ability to influence senior stakeholders and align teams around a clear experience direction.

Experience working closely with AI research, ML engineering, data science, or applied AI teams.
Experience prototyping AI features, prompt-based experiences, agentic flows, or conversational product experiences.
Experience defining or contributing to AI evaluation loops, including how teams assess quality, trust, comprehension, usefulness, safety, or behavioral impact.
Experience working in ambiguous, fast-moving environments where new product patterns, technical capabilities, and user expectations are still emerging.
You are a strong product designer who can think in systems, not just screens.
You can translate complex capabilities into experiences that feel simple, useful, trustworthy, and clinically appropriate.
You can zoom out to define principles, systems, and service models, then zoom in to refine interaction details, flows, and product moments.
You care about craft, but you also know how to move quickly and learn through prototypes.

Competitive salary with generous annual cash bonus
Flexible Time Off to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Mental Health Support Solutions
It takes a village to change health care.
We push through the challenges of changing health care because we know the destination is worth it.

Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.

This listing is sourced directly from Omada Health's careers page and normalized into a canonical job model.