Lucidsoftware

NA Customer Success Manager

Salt Lake City, UT

Sponsorship not specifiedDetected 28 days ago

SalesforceCustomer SuccessLeadershipCommunicationCollaborationPublic Speaking

About the role

Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus.
We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.
We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Master the Lucid Suite to design, demonstrate, and embed custom workflows that solve complex customer problems across a variety of use cases.
Create and execute long-term adoption strategies that ensure companies are consistently maximizing their ROI and achieving their business goals.
Build trusted relationships across complex corporate hierarchies, strategically navigating organizations to cultivate product champions and deep enterprise partnerships.
Partner with Account Teams, Professional Services, and GTM leadership to deploy change management strategies, product advocacy, and optimized internal processes that accelerate product adoption and maximize customer value..
Effectively manage a portfolio of accounts, prioritizing engagement based on need,coordinating multiple workstreams, and driving core retention and expansion indicators across your book of business.
Conduct regular business reviews to uncover customer priorities,, solve systemic roadblocks, and drive ongoing adoption.
Lead cross-functional initiatives to enhance the customer experience, resulting in higher satisfaction and loyalty.
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.

Bachelor's degree with strong academic performance.
At least 2 years of experience in Customer Success, Consulting, or similar customer-facing roles with exposure to navigating large corporate or enterprise environments
Ability to be consultative and identify opportunities for Lucid to attach to key customer outcomes, proactivity creating clarity and solving complex customer problems amidst ambiguity.
Proficiency using modern Customer Success platforms and CRMs.(e.g Gainsight, Salesforce, Gong, etc.) to manage a book of business.

Prior experience managing or supporting a complex enterprise-level book of business.
Familiarity with change management methodologies or digital transformation initiatives.

This listing is sourced directly from Lucidsoftware's careers page and normalized into a canonical job model.