Vendelux

Vendelux

Head of Customer Success (Mid-Market and SMB)

New York, NY · Mid

Sponsorship not specifiedDetected 105 days ago
Stakeholder ManagementCustomer SuccessCustomer SupportCommunication

About the role

  • Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable.
  • From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine.
  • Vendelux is proud to be an equal opportunity workplace.

Responsibilities

  • Lead, coach, and develop a team of 4 - 5 Customer Success Managers focused on mid‑market and SMB accounts.
  • set targets and drive team accountability and results.
  • Design and scale playbooks for onboarding, adoption, churn prevention, renewals, and upsell tailored to SMB and mid‑market buyer journeys.
  • Partner with Sales, Product, Customer Support, and Marketing to align on go‑to‑market motions, product feedback, and enablement.
  • Vendelux https://vendelux.com/ is building the category-defining platform for event marketing intelligence.
  • Vendelux brings transparency and performance to this space - helping companies discover, evaluate, and optimize their event strategy with data.
  • This enables go-to-market teams to drive measurable ROI and maximize every event interaction.
  • We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond.
  • Lead, coach, and develop a team of 4

Requirements

  • 7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and mid‑market segments.
  • Proven success hitting retention and expansion targets in a B2B SaaS environment.

Skills

  • Comfortable with data and aligning to customer usage and adoption metrics
  • Exceptional communication and stakeholder management skills
  • Comfortable in a fast‑paced environment and adept at prioritizing competing demands.

Benefits

  • Own retention, expansion, and health metrics for the segment

Company info

  • Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally.
  • At the core of our platform is a robust ecosystem of event organizer partnerships - where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return.
  • In addition, Vendelux Meetings extends our platform by turning insights into pipeline - using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events.
  • Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark.
  • We're hiring a Manager of Customer Success to lead and scale success programs for our mid‑market and SMB customers.
  • You'll manage a team of mid-market and SMB CSMs, drive retention and expansion, and build repeatable playbooks that deliver predictable outcomes for growing customers.

Visa & Work Authorization

  • r, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status
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This listing is sourced directly from Vendelux's careers page and normalized into a canonical job model.