Ciena
Senior Consultant, Field Service Engineer
Remote-US · Senior
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About the role
- We're a technology company shaping the future of networking, guided by innovation, integrity, and collaboration.
- You will leverage your deep technical expertise and exceptional interpersonal skills to ensure customer satisfaction and operational excellence.
- Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Responsibilities
- Lead and execute complex hardware installations, configurations, and upgrades for Ciena's networking equipment at customer sites.
- Provide advanced technical support and troubleshooting for Ciena products and solutions, ensuring timely resolution of issues.
- Design and implement technical solutions for customer networks, including detailed technical solution design and network architecture recommendations.
- Perform network management system (NMS) integration and optimization, ensuring seamless operation and monitoring of customer networks.
- Collaborate effectively with internal teams (e.g., engineering, sales, project management) and external stakeholders to achieve project goals.
- Manage stakeholder expectations and build strong, lasting interpersonal relationships with customers and partners.
- Proactively identify and manage potential conflicts, seeking mutually beneficial resolutions.
- Proven experience in a field service engineering role, with a strong background in hardware installations and technical support for networking equipment.
- Strong technical solution design capabilities.
- Proven ability to build and maintain strong interpersonal relationships and manage stakeholders effectively.
Requirements
- Extensive knowledge of network protocols and hands-on experience with routing and switching technologies.
Compensation
- Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Company info
- Negotiate technical requirements and solutions with customers, ensuring alignment with Ciena's capabilities and customer needs.
This listing is sourced directly from Ciena's careers page and normalized into a canonical job model.