Veridian Service Partners

Veridian Service Partners

Manager, Training and Performance

Dallas, TX

Sponsorship not specifiedDetected 10 hours ago
SalesforceCRMSalesForecastingPerformance ManagementCadenceLeadershipMentoring

> stay_score

odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

Personalize to your clock →

> community_outcomes

No reports yet — be the first to help the next applicant.

About the role

  • You are accountable for how our representatives are trained, how their quality is measured, and how their performance is managed against best practices and targets.
  • Partnering with the Call Center Supervisor(s), the Director of Inside Sales, field sales leadership, and Growth Analytics, you will close the loop between what we teach, what we hear on calls, and what shows up in the numbers.
  • Administer pre-floor certification testing so no representative takes live calls before demonstrating readiness.

Responsibilities

  • Own the end-to-end new hire training program, including curriculum design, delivery, and graduation standards.
  • Maintain and evolve the ISR training playbook as the single source of truth for scripts, rebuttals, objection handling, qualification standards, and compliance requirements.
  • Design refresher and remedial training paths triggered by QA findings and performance data.
  • Own the call quality program, including monitoring cadence, QA scorecards, and calibration sessions that keep coaching standards consistent across floor leadership.

Requirements

  • 5+ years in inside sales or contact center environments, including 2+ years in a training, quality, or performance leadership role with direct accountability for representative results.
  • Track record of managing to metrics in a high-velocity appointment-setting or sales environment (set rate, conversion, show rate, or equivalent KPIs).
  • Reduce ramp-to-productivity time with clear 30/60/90-day proficiency milestones for new hires.

Nice to have

  • Experience in home services, in-home sales, or another appointment-to-demo funnel a plus.
  • Proficiency with modern contact center and CRM tooling
  • Salesforce and cloud telephony (e.g., Five9) strongly preferred.

Skills

  • Stay a month ahead, continuously sourcing new training content, techniques, and tools that make representatives better.

Benefits

  • Great benefits + PTO package
  • Ongoing Education & Development
  • Build and run a recurring continuing-education calendar of skill workshops, call-review forums, and intensive sessions covering tonality, active listening, closing technique, and advanced objection handling.

Company info

  • What we are looking for:
Apply directly at Veridian Service Partners →Create a free account for alerts like thisView Veridian Service Partners immigration profile

This listing is sourced directly from Veridian Service Partners's careers page and normalized into a canonical job model.