Marqeta

Technical Success Analyst

Toronto, Canada; Vancouver, Canada

Sponsorship not specified$77k-$96kDetected 26 days ago

SQLDatadogRESTAccount ManagementBusiness DevelopmentCustomer SuccessCommunicationCollaborationPublic Speaking

About the role

As a Technical Success Analyst and a valued member of the Technical Success team at Marqeta, you will serve as a trusted technical and payments advisor for our customer base.
The Technical Success team sits within our Go-To Market (GTM) organization and is on the critical path for revenue.
In an API-first, technology driven company, there is no customer success without technical success!

We own our work from start to finish.
We drive forward with focus and agility.
As you learn, you'll document your findings to train others and create standards that can be repeated across the team and organization.
In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.

Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Ability to execute quickly and provide quick and effective resolutions
Ability to facilitate customer collaboration and influence teams across the organization to achieve desired customer outcomes
Bachelor's Degree in Computer Science or related area
Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.
To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
Annual "development dollars" to support our people growth and development

Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
Build expertise by learning from the Product and Technology teams who develop the platform and solutions.
Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution

Be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
Lead the charge on initiatives such as presenting integration guides for on-boarding customers, leading the internal voice of the customer sessions for critical solution challenges, or celebrating the launch of a key new product feature that you pushed forward.
With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on.
Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live.

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging.

h, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression

This listing is sourced directly from Marqeta's careers page and normalized into a canonical job model.