Proton.ai

Engagement Manager

Cambridge, MA

Sponsorship not specified$170k-$220kDetected 17 hours ago

Data EngineeringERPLeadership

About the role

You'll work with customers on new use cases, new integrations, sometimes entirely new products.
You'll work directly with customers, often their executives, to understand how their business runs and what would actually move the needle.
You need to be credible on both sides of the table: the business case and the technical reality of an ERP integration.

Scope implementations and own the solution design: what to build, what to configure, what to push back on.
Work with our forward-deployed engineers to deliver integrations, data pipelines, and platform connections.
Own the customer relationship up to the executive level: set expectations, flag risk early, keep their leadership confident as work plays out.
Drive adoption after go-live and find ways to expand the account.
A product mindset. You find the real problem, separate must-haves from nice-to-haves, and you're energized by building something new.

5-8+ years owning ambiguous, customer-facing problems end to end in professional services, solutions, consulting, product, or a startup.
You can talk through APIs and data flows, but you don't need to write code.
Comfort with ambiguity.
Real experience using AI tools (Claude or similar) in your work, with specifics on how.

Partner with customers on new use cases, new integrations, sometimes entirely new products, defining what we should build.
What We're Looking For

This listing is sourced directly from Proton.ai's careers page and normalized into a canonical job model.