Interac Corp

Interac Corp

CX/UX Researcher (Fixed-Term 12 months)

Toronto · Full-time

Sponsorship not specified$95k-$120kDetected 15 days ago
UX ResearchProduct ManagementResearchLeadershipCommunicationCollaboration

About the role

  • As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
  • Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
  • Who You Will Work With: The vacant CX/UX Researcher (Fixed-Term 12 months) role will report to the Head, Strategy.

Responsibilities

  • Lead end-to-end research initiatives, including usability testing and interviews
  • Develop research plans, methodologies, and artifacts
  • Deliver decision-ready outputs
  • Design Enablement
  • Create personas, journey maps, and UX artifacts
  • Embed research into design and product lifecycle
  • Partner with product, design, and engineering teams
  • Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
  • Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.

Requirements

  • 3+ years of CX/UX research experience
  • Degree in relevant field (e.g., psychology, UX, anthropology)
  • Proficiency in qualitative and quantitative research methods
  • Experience working cross-functionally
  • Strong storytelling and communication skills
  • Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Compensation

  • The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation.

Benefits

  • Generous vacation and wellness days to help you recharge
  • Comprehensive employer-paid benefits coverage for peace of mind
  • Pregnancy and parental leave top-up to support growing families
  • Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.
  • Our Total Rewards package is designed to support your well-being and future, and includes:
  • Flexible hybrid work model for better work-life balance

Company info

  • Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
  • Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
  • As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
  • Who You Will Work With:
  • Every transaction matters.
  • Every Canadian matters.
  • At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
  • Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
  • Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
  • The vacant CX/UX Researcher (Fixed-Term 12 months) role will report to the Head, Strategy.
  • The CX/UX Researcher is responsible for understanding customer needs, behaviours, and pain points, and translating those insights into actionable recommendations that improve products, services, and end-to-end experiences.
  • You will work at the intersection of research, design, and product, ensuring decisions are grounded in evidence-not assumptions-and that customer insights meaningfully shape product outcomes.

Equal opportunity

  • Employer
  • Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
  • If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
  • Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Visa & Work Authorization

  • portunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family s
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This listing is sourced directly from Interac Corp's careers page and normalized into a canonical job model.