SMBHD

Salesforce Manager, Client Support

Chicago, IL · Full-time

Sponsorship not specifiedDetected 83 days ago

SalesforceLeadershipCommunicationCollaborationMentoring

About the role

We specialize in leveraging the full Salesforce ecosystem, including Sales Cloud, Service Cloud, Field Service, Experience Cloud, Revenue Cloud, and Data Cloud, along with custom development and AI-driven enhancements.
Serving diverse industries like Construction, Engineering, Manufacturing, and Professional Services, SMBHD is known for its expertise in Field Service and Experience Cloud.
include managing client relationships, overseeing issue resolution, ensuring the optimization and enhancement of Salesforce implementations, and providing guidance on best practices.

SMBHD ( www.smbhd.com ) is a Chicago-based, award-winning Salesforce consulting partner dedicated to helping small and mid-sized organizations solve complex business challenges with innovative, tailored solutions.
With a business-first approach, our team of consultants, developers, and engineers delivers scalable Salesforce solutions that exceed out-of-the-box functionality.
Our people-first approach emphasizes empathy, collaboration, and accountability to deliver exceptional results for our clients.
The role involves leading and managing a team of Salesforce consultants to deliver outstanding support services.
The Salesforce Manager will also analyze client needs, create strategic support solutions, and manage project deliverables to meet goals and deadlines.
You Will Serve as the primary point of accountability and liaison between SMBHD and strategic support clients.
Manage a pod / team of Salesforce consultants accountable for delivering client work.
Partner with clients to evaluate solution options, clearly articulating tradeoffs, impacts, and implementation considerations.
Own delivery execution and support tickets end to end, including planning, timelines, resourcing, risk management, and successful client outcomes.
Lead client discovery and solution design, including gathering business requirements, defining user stories, facilitating whiteboarding sessions, and recommending scalable Salesforce architectures.

You Have Bachelor's degree in Computer Science, Mathematics, MIS, or a related field, or equivalent professional experience.

Demo delivered solutions, lead client training sessions, and serve as a trusted technical advisor to ensure adoption, scalability, and long‑term platform health.

This listing is sourced directly from SMBHD's careers page and normalized into a canonical job model.