Aetna

Senior Manager, Plan Build (Meritain) Remote

Work at Home, Michigan, United States · Senior · Full-time

Sponsorship not specified$68k-$199kDetected 73 days ago

SalesforceCRMLeadershipCommunicationCollaborationMentoring

About the role

The Senior Manager, Plan Build serves as a strategic leader who fosters collaboration and communication across interdisciplinary teams to ensure all plan configurations align with business objectives.
The Senior Manager, Plan Build leads the team (approximately 10-15 employees) responsible for accurate, timely configuration of benefit plans that feed downstream claims, eligibility, billing, and customer experience functions.
This leader ensures Plan Build operations meet quality, compliance, and TAT expectations, while driving continuous improvement, automation, and cross‑functional alignment with Document Writers, Dual Entry, Quality, Onboarding, and Implementation teams.

Oversee end‑to‑end Plan Build processes, ensuring accuracy, consistency, and timely build of new group and renewal plans.
Manage workload distribution, resource planning, and prioritization of work across Plan Build teams.
Lead automation initiatives and process redesign to streamline workflows and eliminate waste.
Deploy Lean methodologies to simplify steps, reduce variation, and improve build quality.
Partner with technology teams to enhance Plan Build tools, templates, and CRM/operational systems.
Oversee reporting strategies, dashboards, and analysis of plan build accuracy, quality, and turnaround times.
Serve as primary operational liaison to Document Writers, Quality, Dual Entry, Onboarding/Renewal Operations, Client Services, and Implementation.
Ensure plan documents, configurations, and client requirements are aligned and integrated.
Support escalations requiring cross‑team coordination and interpretation of plan requirements.
Coach, mentor, and develop supervisors, analysts, and specialists within Plan Build.

The typical pay range for this role is: $67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Monitor SLA adherence, quality metrics, error trends, and overall operational health.
This position also includes an award target in the company's equity award program.
The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the
application process and on Benefits Moments.

our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

This listing is sourced directly from Aetna's careers page and normalized into a canonical job model.