ShipBob, Inc.

HUB Support Specialist

Fort Worth, Texas, United States

Sponsorship not specified$11k-$30kDetected 6 days ago

JiraCommunication

About the role

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs.
As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective.
This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.

Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
Update and manage all BOL requirements.
Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.
Work directly with onsite partners to resolve merchant concerns and escalations.

1+ years of warehouse experience in a fast-paced environment.
Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
Ability to work with critical timelines.
Ability to work professionally with internal and external stakeholders.
Proficiency with Microsoft Excel.
Ability to multi-task and prioritize independently.

We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
When we hit milestones, we celebrate them together.
When we fall short, we learn and move forward.

This listing is sourced directly from ShipBob, Inc.'s careers page and normalized into a canonical job model.