KLA Corporation

Technical Support Manager (Central Technical Function)

USA-OR-Hillsboro-Beaverton-KLA

Sponsorship not specified$110k-$186kDetected 5 days ago

SnowflakeData ScienceData VisualizationSupply ChainCustomer SupportAR/VRResearchLeadershipCommunicationPublic Speaking

About the role

This role reports to the Director of PSO Operational Excellence and works cross-functionally with Product Management, Engineering, field teams, and customers.

Own L1-L4 escalation governance for CPG handlers and server platforms across regions (direct ownership in U.S./EU
Drive TSE utilization and improve Field Service Engineer self-sufficiency
Co-manage supplier relationships across key handler vendors (e.g., Rorze, Yaskawa, Kawasaki, Sinfonia, TDK, KRI, Asyst Brooks)
Lead global TSE hiring, certification programs, and knowledge-sharing practices
Invest in team development-build trust, grow careers, and protect bandwidth
Experience hiring, developing, and certifying distributed technical teams

6+ years in semiconductor capital equipment service operations, including 3+ years leading multi-region technical teams
Strong track record using technology (including AI) to scale team productivity without increasing headcount
Ability to communicate effectively with senior executives

Experience with CPG, handlers, loadports, or Server products. (KLA or Tier-1 suppliers)
Familiarity with product development lifecycle and Engineering-to-Service handoffs
Experience presenting strategy and performance at VP+ levels
Multilingual (Mandarin, Korean, or Japanese)
Bachelor's degree in Engineering (or equivalent experience)
MS or MBA preferred.

$109,600.00 - $186,300.00 Annually
Our pay ranges are determined by role, level, and location.
The range displayed reflects the pay for this position in the primary location identified in this posting.
Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

Proven experience managing L1-L4 escalation models for Tier-1 customers (e.g., TSMC, Intel, Samsung, Micron)

KLA is proud to be an Equal Opportunity Employer.
Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

This listing is sourced directly from KLA Corporation's careers page and normalized into a canonical job model.