Codesignal

Customer Success Manager, EDU

San Francisco, USA

Sponsorship not specifiedDetected 8 days ago

Project ManagementAccount ManagementBusiness DevelopmentCustomer SuccessCommunicationMentoring

About the role

CodeSignal is seeking an EDU-focused Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform, working specifically with universities and higher education institutions.
In this role, you'll blend domain expertise, project management, strategic consulting, and customer coaching to guide universities through implementation, adoption, and long-term success.
As a trusted advisor to a fast-growing portfolio of EDU clients, you'll play a critical role in helping them maximize value, making Customer Success a key driver of CodeSignal's overall impact and growth.

Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined.
Success Management & Renewals: Own the customer relationship post-sale, including renewals and expansion for your book of business.
Build strong, strategic relationships across customer organizations, including with VP-level and senior stakeholders.
Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen.
Lead regular check-ins to track progress toward success metrics, identify risks, and create action plans that drive adoption.
Partner with Solutions Engineers and cross-functional teams to design thoughtful solution strategies and translate customer needs into product opportunities.
Proactively identify issues or blockers and collaborate with internal teams to resolve them quickly and effectively.
Own the customer relationship post-sale, including renewals and expansion for your book of business.

Implementation & Training: Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience.

The Role CodeSignal is seeking an EDU-focused Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform, working specifically with universities and higher education institutions.
You can expect to work on the areas outlined below.
Coordinate implementation milestones-including kickoff, product training, data migration, and rollout planning-to ensure customers are set up for long-term success.
Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
Deliver ongoing training and new-feature enablement to help customers continually extract value.

This listing is sourced directly from Codesignal's careers page and normalized into a canonical job model.