Fragomen
Client Engagement Lead
CA-Toronto Offsite · Director · Contract
Sponsorship not specifiedDetected 30 days ago
Business DevelopmentCustomer SupportCommunicationCollaborationPublic Speaking
About the role
- Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.
- Delivering product information in a compelling way to promote usage and adoption of the Firm's technology.
Responsibilities
- The Client Engagement team is the bridge between IT and the business; the team serves as a liaison between Partners, Practice Groups and Corporate functions to ensure that technology initiatives support clients' broader business goals.
- Develop and maintain relationships with client s and partners.
- Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.
- The role involves working closely with business units to gather, analyze, and document their technical requirements.
- Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).
- Collaborate with internal teams to ensure that client expectations are met and exceeded.
- This role supports the coordination of projects by aligning stakeholders, tracking progress against key milestones, and ensuring timely communication between business and technical teams.
- The individual will help identify and mitigate risks and support overall project delivery to ensure business needs are met effectively.
- Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.
Requirements
- Strong presentation skills and proven track record of successful presentations.
- Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
- Experience creating documentation and presentations.
- Enjoy working within a cross functional team and have the people and communication skills required to do that well.
Skills
- Becoming a subject matter expert of the tools being demonstrated.
Benefits
- The team is based in multiple regions to provide broad geographical coverage and you will report to the Client Engagement Director.
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This listing is sourced directly from Fragomen's careers page and normalized into a canonical job model.