Graco
Intermediate End User Computing Specialist
Kamas, Utah, USA · Mid · Contract
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About the role
- The job applies established standards, coordinates with technical teams, identifies recurring issues, and contributes to service, documentation, and process improvements while delivering a responsive end-user experience.
- Respond to escalated incidents involving devices, access, connectivity, printing, and applications, ensuring validation of request details, completeness, and proper ticket updates in line with ITSM best practices.
- Coordinate onboarding and offboarding tasks related to device access, application permissions, and distribution groups, following established access governance procedures.
Responsibilities
- Support end-users with login issues, MFA incidents and account access troubleshooting, as well as entry-level Active Directory tasks such as group membership updates and entitlement troubleshooting.
- Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, OneDrive, and VPN clients; assist with application installation, configuration, updates, compatibility troubleshooting, and support end-user training and best practices.
- Handle device and peripheral support including installation, configuration, and maintenance of laptops, desktops, monitors, docking stations, printers, and related peripherals, as well as executing new hire setups, device rebuilds, reimaging, and lifecycle transitions.
- Maintain asset records, device inventories, and ticket documentation to ensure accurate SLA tracking.
- 3-5 years of IT support experience
- Provide system & application administration support as needed for site and/or regional requirements.
Requirements
- Bachelor's degree in IT (or global equivalent) or related field.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi etc.).
Nice to have
- Certifications such as CompTIA A+ or Network+, Microsoft 365 Endpoint Administrator, ITIL Foundation, or equivalent preferred.
Skills
- Experience supporting enterprise collaboration tools (Microsoft 365, Teams, Outlook).
- Strong prioritization and ownership skills, driving multiple issues to timely resolution.
Compensation
- Graco offers attractive compensation, benefits and career development opportunities.
Company info
- Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States on a permanent and unrestricted basis.
This listing is sourced directly from Graco's careers page and normalized into a canonical job model.