Instructure
Senior Renewal Representative - HiEd
US-REMOTE · Senior · Full-time
Sponsorship not specifiedDetected 14 days ago
SalesforceCRMAccount ManagementNegotiationForecastingCustomer SuccessAccount RetentionCommunicationCollaboration
Stay score
odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 9 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
- Get in on all the awesome at Instructure!
- Instructure is an Equal Opportunity Employer.
Responsibilities
- Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
- Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
- Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
- Lead renewal negotiations, addressing customer objections, pricing discussions, and contract adjustments to reach mutually beneficial outcomes.
- Partner with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
- Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts.
- Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- A culture rooted in inclusivity, support, and meaningful connection
Requirements
- Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress, risks, and opportunities.
- Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong.
Compensation
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Benefits
- Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and overall customer health.
- Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry.
- Bachelor's degree in Business, Education, or a related field preferred.
- Willingness to travel as required to support higher education clients and business objectives, up to 20%.
- Flexible work culture.
- Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
Company info
- At Instructure, we believe in the power of people to grow and succeed throughout their lives.
- The more diverse we are, the better our ideas and outcomes.
- All employees must pass a background check as part of the hiring process.
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This listing is sourced directly from Instructure's careers page and normalized into a canonical job model.