Harness

Customer Engineer

U.S · Exec

Sponsorship not specified$121k-$148kDetected 34 days ago

AWSGCPAzureCloud PlatformsDockerKubernetesTerraformPrometheusDatadogA/B Testing

About the role

Technical Troubleshooting & Issue Resolution
Debug failures across integrations, APIs, agents, scanners, pipeline configurations, and runtime environments.
Use observability tooling (Datadog, Splunk, Prometheus, CloudWatch, or similar) to trace failures and identify root causes.

Own customer issues end-to-end - from first contact through root cause and resolution - across the product areas above.
Reproduce bugs with clean, minimal reproduction steps and drive resolution in partnership with Engineering.
Participate in incident triage during escalations - help coordinate, communicate clearly, and deliver precise technical findings. Ownership of escalations grows as you build experience in the role.
Escalate issues to Engineering and Product with enough context to act immediately - reproduction steps, environment details, logs, and your own read on likely root cause.
Maintain runbooks, troubleshooting guides, and playbooks so hard-won knowledge stays in the team.
You will trace failures through logs and APIs, write scripts when needed, and design solutions when the problem calls for it.
You will develop expertise in the following Harness modules over time.

What matters is the ability to pick up a new technical product quickly and work in depth.

Experience with application security tooling - SAST, SCA, DAST, API security scanning, or similar.
Familiarity with feature flag systems, A/B testing, or experimentation platforms.
Hands-on experience with cloud platforms (AWS, GCP, Azure) - debugging IAM, networking, or environment-specific behaviour.
Hands-on experience with Kubernetes (k8s), ECS, or Docker in a troubleshooting context.
Comfortable reading source code to understand how a product works and form a hypothesis about what might be breaking.
Infrastructure-as-Code experience - Terraform, Pulumi, CloudFormation, or similar.
Experience with secrets management tools (HashiCorp Vault, AWS Secrets Manager, etc.).
You Might Be a Great Fit If You Are...

$121,000 - $148,000 USD
Harness in the news:
Accelerating Our Mission to Bring AI to Everything After Code
Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
Harness Research Shows AI Visibility Crisis Fueling Security Nightmare

Accelerating Our Mission to Bring AI to Everything After Code
Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
Harness has been named to the Inc. Power Partner list for software delivery success
Get on calls with customers to troubleshoot live - running screenshares, walking through logs, and driving toward resolution rather than deferring to async back-and-forth.
Set honest expectations when issues are complex or slow-moving - customers should never be left wondering what is happening or who owns it.
Enterprise customers using Harness security, feature management, and code coverage products will come to you with complex, often ambiguous issues - and your job is to dig in, find the root cause, and see it through to resolution.
We are not looking for someone who routes tickets - we are looking for someone who digs in and solves problems.
Support customers through onboarding and implementation, sharing best practices and helping them reach a stable, working configuration.
You will own issues end-to-end, get on calls with customers, work closely with Engineering and Product to escalate and close problems quickly, and document what you learn so the whole team gets faster.

This listing is sourced directly from Harness's careers page and normalized into a canonical job model.