StubHub

StubHub

Lead Technical Support - POS

Atlanta, Georgia, United States · Full-time

Sponsorship not specifiedDetected 1 day ago
PythonSQLSnowflakeAWSAzureData AnalysisSalesforceCustomer SupportCommunicationMentoring

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Combining strong SQL skills, evidence from multiple systems, and customer service expertise, you will determine what happened, assess seller impact, and prepare clear, actionable bug reports.
  • You will also guide other specialists while maintaining ownership of seller communication and follow-through.
  • This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

Responsibilities

  • Own complex or recurring POS and marketplace issues involving inventory, listings, pricing, order synchronization, and fulfillment.
  • Review escalations before they reach Product Operations. Validate the investigation, address missing evidence, resolve issues within your access and scope, and distinguish product defects from configuration, integration, data, or workflow issues.
  • Enable and configure marketplace integrations for sellers using authorized elevated access. Validate prerequisites, confirm connectivity and expected data flow, and document changes and outcomes.
  • Use approved AI investigation tools to develop hypotheses and organize findings. Verify conclusions against source records and logs, distinguish confirmed facts from assumptions, and identify remaining evidence gaps.
  • Reproduce suspected bugs and prepare them for Product Operations review. Document expected and actual behavior, reproduction steps, relevant identifiers and timestamps, supporting evidence, affected sellers or transactions, workarounds, and business impact.
  • Consolidate duplicate reports and help refine bug scope and priority. Partner with Product Operations and Product on open questions, validate fixes against the original issue, and confirm that seller impact has been addressed.
  • Communicate findings, next steps, workarounds, and progress clearly to sellers and internal teams. Manage sensitive escalations with empathy and sound business judgment, translating technical detail into practical guidance.
  • Coach technical support specialists on investigation methods, SQL, documentation, and escalation quality. Maintain troubleshooting guidance and identify recurring issues that warrant product or process improvements.
  • A trusted technical lead who improves the quality of others' work through clear feedback, knowledge sharing, and practical guidance.
  • A strong writer and customer service professional who builds seller trust, manages expectations, and maintains ownership through complex investigations.

Requirements

  • Organized and collaborative, with the ability to prioritize competing investigations and work independently with minimal direction.
  • What You Have Done
  • At least three years of experience in technical support, application support, or a related role, including independent ownership of complex escalations involving integrated systems.
  • Experience reviewing application logs and monitoring data in Azure or AWS and correlating events across systems using timestamps, transaction identifiers, or request identifiers.
  • Experience reproducing software defects and writing actionable bug reports for Product Operations, Product, or Engineering teams.

Company info

  • A technical investigator who can work through ambiguous issues, challenge assumptions, and build a supported explanation from multiple sources of evidence.
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This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.