Tactile Medical
Product Support Representative
Minneapolis, Minnesota
Sponsorship not specified$21k-$27kDetected 22 days ago
Outbound SalesExcelCustomer SupportPatient CareMedical DevicesCommunicationProblem SolvingOrganizational Skills
About the role
- You will triage internal and external customer inquiries on their products and place orders for warranty requests.
- Working directly with patients and internal teams, you will provide resolution and documentation of interactions with patients.
- Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
Responsibilities
- Provide professional, patient support through inbound and outbound calls
- Update and maintain patient files and database records
Requirements
- Bachelor's degree or equivalent experience
- 3+ years of customer service experience
- Knowledge/Skills
- Strong proficiency in Word, Excel and databases with the ability to navigate multiple systems
- Exceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patients
- Ability to adapt to an ever-changing environment
Compensation
- Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insu
Benefits
- Experience within the healthcare, medical device, and/or patient services arena
- Provide technical support for our medical devices
- Education/Experience
- At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
- In this role, you will provide customer service and technical support for patients using Tactile Medical products, primarily through inbound and outbound phone calls.
Company info
- Being a part of a team, you will collaborate with peers and cross functional teams to maintain and improve process, and procedures to effectively provide the highest level of support to patients, to help them use our products effectively.
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This listing is sourced directly from Tactile Medical's careers page and normalized into a canonical job model.