1Password

1Password

Customer Success Manager, SMB

United States

Sponsorship not specified$101k-$500kDetected 27 days ago
Agentic AICybersecurityProduct StrategySalesforceCRMForecastingRecruitingCustomer SuccessResearchLeadershipCommunicationCollaborationMentoringAdaptability

About the role

  • We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.
  • As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience.
  • Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

Responsibilities

  • We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.
  • If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Requirements

  • 3+ years of Customer Success experience in SaaS, preferably within cybersecurity or enterprise technology.
  • Experience managing SMB accounts and supporting renewal processes.
  • Strong written and verbal communication skills across email, executive updates, and collaboration platforms (e.g., Slack, Zoom), with the ability to simplify technical concepts for diverse audiences.
  • proficiency in Salesforce, Gainsight (or equivalent), and modern productivity tools.
  • Ability to leverage AI tools to enhance research, summarize customer insights, and improve workflow efficiency.
  • What you can expect:

Skills

  • 1Password is growing.
  • About 1Password
  • Come join us and help shape a safer, simpler digital future.
  • How we're using AI today

Compensation

  • USA-based roles only: The annual base salary for this role is between $88,000 USD and $123,000 USD, and is commission-eligible.

Benefits

  • We believe in working hard, and rewarding that hard work through our benefits.
  • Health and wellbeing
  • 👶 Maternity and parental leave top-up programs
  • 🩺 Competitive health benefits
  • 🏝 Generous PTO policy
  • 📈 RSU program for most employees
  • 💸 Retirement matching program
  • Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publi

Company info

  • While not an exhaustive list, here is a glance at what we currently offer:
  • Remote work is a part of our DNA.
  • Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture.

Equal opportunity

  • equal opportunity employer.
  • Accommodation is available upon request at any point during our recruitment process.
  • If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we'll work to meet your needs.

Visa & Work Authorization

  • disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status
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This listing is sourced directly from 1Password's careers page and normalized into a canonical job model.