Convey Inc.

Customer Success Manager

Denver, CO

Sponsorship not specifiedDetected 15 days ago

CRMAccount ManagementCustomer SuccessCommunication

About the role

At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team.

Drive product, program adoption and customer engagement to maximize long-term success.
Lead mid-market customer renewals while supporting enterprise renewal efforts.
Identify expansion opportunities and collaborate with Sales on account growth and strategic account plans.
Maintain accurate customer data and success plans within CRM.
Strong relationship-building, presentation and communication skills with the ability to influence stakeholders.

Experience in Customer Success, Account Management, or a customer-facing SaaS role.
Proven success managing customer renewals, retention, and adoption.
Ability to balance multiple customer priorities in a fast-paced environment.
Experience using CRM platforms and customer success tools.

Fully covered Medical, Dental, and Vision coverage for employees
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy
We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance.
Discretionary time off is unlimited, subject to manager approval and business needs.
Monitor customer health, proactively identify risks, and develop success plans.
On-site gym available for free use in Denver, CO for employees based in the Denver area

Manage and grow relationships with a portfolio of customers throughout their lifecycle.
Partner with internal teams to advocate for customers and ensure timely issue resolution.
What We're Looking For
At Convey, we believe great technology is only as valuable as the customer experience behind it.
We're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving product adoption, and helping customers achieve meaningful business outcomes.
As a trusted advisor, you'll manage a portfolio of customers after implementation, ensuring they realize value from our platform while partnering across Sales, Services, and Support to deliver an exceptional customer experience.
You'll play a key role in customer retention, renewals, and identifying opportunities to help customers grow.

This listing is sourced directly from Convey Inc.'s careers page and normalized into a canonical job model.