msgentertainmentholdingsllc
Lead Security Operations Center Operator
New York City, NY
Sponsorship not specified$34k-$39kDetected 1 day ago
CybersecuritySOC OperationsControlsRadiologyLeadershipCommunicationCritical ThinkingTime ManagementMentoringMicrosoft Office
About the role
- Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
- In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.
- More information is available at www.msgentertainment.com.
Responsibilities
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
- Mentor, coach, and develop SOC Operators through hands-on training, performance feedback, and structured knowledge-sharing sessions; monitor operator performance and provide constructive guidance on communications, documentation, system utilization, and adherence to SOPs.
- Support the development and refinement of SOC playbooks, standard operating procedures (SOPs), and runbooks in partnership with SOC management.
- Serve as the primary liaison between the SOC and internal/external partners during active incidents, ensuring all shift communications - including shift reports, incident notifications, and leadership briefings - are clear, concise, and delivered in accordance with organizational standards.
- Manage situations of a sensitive nature with discretion, upholding the organization's confidentiality and information security practices (personnel issues, legal requests, investigations, public relations incidents, emergency contact information, etc.).
- Identify opportunities to improve SOC processes, technology utilization, and communication workflows; support the development of data metrics, performance reports, and operational dashboards that inform leadership decision-making.
- Exceptional critical thinking and decision-making skills, with the ability to remain calm under pressure, analyze complex situations, identify root causes, and implement solutions while providing clear direction to team members.
- Outstanding communication skills (written and verbal) with a professional demeanor and the ability to deliver clear, accurate information to technical and non-technical audiences, including employees, executives, vendors, and guests.
- Ability to manage sensitive and confidential information with the highest level of discretion and integrity.
Requirements
- Assist in the onboarding and training of new SOC Operators, ensuring proficiency in all systems, protocols, and communication standards.
- Proficiency in Microsoft Office Suite with the ability to create data metrics, operational reports, and dashboards.
- Experience with social media monitoring tools, open-source intelligence (OSINT) platforms, and knowledge of emergency management principles and incident command structures.
Compensation
- The Company's portfolio includes a collection of world-renowned venues – New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad
Benefits
- Ability to work a flexible schedule inclusive of days, nights, weekends, and holidays in a 24/7 environment.
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