Eversource

Eversource

Representative, Contact Center III - Billing (Hybrid)

Manchester, NH · Mid · Contract

No sponsorship$53k-$59kDetected 9 hours ago
ExcelCustomer SupportCommunicationCollaboration

About the role

  • Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
  • Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
  • Individual will be expected to make and to receive customer calls relating to billing issues.

Responsibilities

  • Build trusting relationships
  • Manage and develop people
  • Create an engaged workforce

Requirements

  • Thorough knowledge of customer related procedures and policies.
  • Ability to work in a team environment.
  • Ability to work with minimal supervision.
  • Ability to multitask.
  • Ability to function effectively in a highly structured and monitored environment.

Nice to have

  • A high school diploma or the equivalent and two years of related experience is required.
  • Effective communication skills and the ability to communicate in a concise and effective manner is also required.
  • The individual must be able to follow processes and work on their own.
  • Responding to customer calls outside of regularly scheduled hours in emergency situations is required.
  • Proficiency in typing and basic computer applications (Word, Excel, etc.) is required.
  • Experience with the customer billing system is preferred.
  • Applicants will be required to successfully pass the SHL Customer Service Representative test.
  • Please include a resume with your application.

Skills

  • Education and

Compensation

  • $52,920.00-$58,800.00
  • Salary is commensurate with your experience.
  • The annual salary range for this position is:

Benefits

  • Eversource offers a competitive total rewards program.
  • Check out our careers site for an overview of our benefits programs.
  • Communicate strategic vision

Company info

  • Responding to emergency situations to meet customers' needs is part of every employee's role.
  • If employed, you will be given an Emergency Restoration assignment.
  • This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Equal opportunity

  • Eversource Energy is an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
  • VEVRRA Federal Contractor
  • EEO Statement:

Visa & Work Authorization

  • Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
  • Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
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This listing is sourced directly from Eversource's careers page and normalized into a canonical job model.