K Health

K Health

Senior Manager, Virtual Care Operations

New York, NY · Senior · Full-time

Sponsorship not specified$120k-$140kDetected 9 days ago
SalesforcePerformance ManagementCadenceEpicLeadershipCommunicationMentoring

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation.
  • This role requires in-office presence in our New York office four days per week.
  • Interpret pod-level data and give the Director clear insight on performance.

Responsibilities

  • Leads own shift supervision and first-line issue resolution.
  • You own pod performance, including the Leads themselves, and developing them into capable supervisors is a core expectation of the role.
  • Leadership & Coaching: Manage and develop Team Leads with a consistent 1:1 cadence across day and overnight teams.
  • Talent Development: Build an internal bench to promote Leads and Senior Agents from within.
  • Operating rhythm: Manage clinic queues, monitor team performance, and clear blockers in real time.
  • SLAs: Own SLA performance and act on leading indicators before they become patient or partner escalations.
  • Workflow: Maintain SOPs, review workflows, and drive appointment conversion improvements.
  • Launch readiness: Support new clinic launches and rollouts, making sure staffing, training, and SOPs are ready before go-live.
  • For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout.
  • We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work.

Requirements

  • 3+ years leading frontline staff, with preference for distributed, shift-based team experience, including managing through a supervisory layer.
  • Epic experience is required.
  • Comfort working across several systems and channels at once (Epic, Salesforce, Slack, Teams, Google Suite).

Nice to have

  • prior call center or contact center management
  • experience in a regulated, compliance-heavy operating environment.

Compensation

  • We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location.
  • $120,000 - $140,000 USD

Benefits

  • 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
  • Stock options for every full-time employee
  • Paid parental leave
  • Commuter Benefits
  • Competitive health, dental, and vision insurance options
  • The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it.

Company info

  • Behind every leading health system is K Health's AI-powered virtual care engine.
  • Our deeply integrated model modernizes the primary care loop by using AI to put humans first.
  • For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock.
  • And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.
  • We're founded in 2016, headquartered in New York City, and backed by over $443.5M from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.
  • We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location.
  • Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
  • We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.
  • We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
  • We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates.
  • All communication for job offers from K Health will come from email addresses ending in @khealth.com.
  • K Health will never ask you to provide financial information about yourself during the recruitment process.
  • We will never use personal email accounts or other domains for official correspondence.
  • Our official job postings are only listed on our official website and reputable job boards.
  • Be cautious of job offers from sources other than these platforms.

Visa & Work Authorization

  • tus, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state,
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This listing is sourced directly from K Health's careers page and normalized into a canonical job model.