Inovalon
Customer Success Manager, Customer Delivery & Success
Bowie, MD
Sponsorship not specifiedDetected 8 days ago
Account ManagementCustomer SuccessEHR/EMRCommunication
About the role
- Therefore, we focus on empowering them with data-driven solutions.
- Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets.
Responsibilities
- Build Trusted Customer Relationships
- Develop strong relationships with customer stakeholders across business and technical functions.
- Lead regular customer meetings, business reviews, and strategic discussions.
- Drive Customer Success
- Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.
- Manage Issues and Escalations
- Drive clear communication and accountability during issue resolution activities.
- And the momentum is building.
- This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes.
Requirements
- 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
- Required
- Experience working with healthcare data, including healthcare claims, EHR, clinical, provide
Benefits
- Monitor customer health and engagement.
- Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics.
- At Inovalon, we believe that when our customers are successful in their missions, healthcare improves.
- Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs.
- At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions.
Company info
- Support customers throughout their lifecycle, from onboarding through ongoing utilization.
- Partner with customers to ensure they achieve value from their investment.
- Ensure customers remain informed and supported throughout delivery processes.
- Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
- We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination.
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This listing is sourced directly from Inovalon's careers page and normalized into a canonical job model.