NPR

NPR

Temporary IT Service Desk Technician

Washington, District of Columbia, United States · Contract

Sponsorship not specified$30k-$35kDetected 23 days ago
AzureCustomer SupportDNSVPNCommunicationCollaboration

About the role

  • A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation.
  • The NPR audience values information, creativity, curiosity, and social responsibility - and our employees do too.
  • We are innovators and leaders in diverse fields, from journalism and digital media to IT and development.

Responsibilities

  • Network & Infrastructure Support: Diagnose and resolve localized network connectivity issues (ethernet, Wi-Fi, VPN)
  • Systems Administration & MDM: Deploy, configure, and maintain workstation fleets using endpoint management systems for Windows and Mac.
  • Production & CMS Support: Provide technical troubleshooting and support for internal and hosted Content Management Systems (CMS) and specialized production applications.
  • Onboarding & Asset Management: Manage employee technical onboarding, including provisioning accounts, phone configurations, workstation builds, and coordinating workspace-related hardware moves.
  • Documentation & Continuous Improvement: Create and maintain clear standard operating procedures (SOPs), knowledge base articles, and training materials for end-users and IT colleagues.
  • Collaboration & Operational Alignment: Partner with centralized engineering and infrastructure teams to support internal services, assist with technical projects, and follow security compliance guidelines.
  • NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal - to create a more informed public.

Requirements

  • Empathetic Communication: Strong interpersonal skills with a demonstrated ability to translate complex technical concepts to non-technical users.
  • The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills.
  • Strong interpersonal skills with a demonstrated ability to translate complex technical concepts to non-technical users.
  • Able to work shifts including overnight, evening, and weekends as required based on our 24 x 7 operations

Nice to have

  • Experience supporting users or systems in a 24/7 broadcast, journalism, or media production setting.
  • Proven experience writing technical documentation, user guides, or standard operating procedures.
  • Required Skills/Competencies
  • Hardware diagnostics and provisioning (Mac & PC).
  • Identity and Access Management administration.
  • Enterprise ticket management/ITSM workflows.
  • Mobile Device Management (MDM) concepts.
  • Industry certifications (e.g., CompTIA A+, Network+, Security+, or Apple ACMT) are highly desired.

Skills

  • Demonstrated experience setting up, maintaining, and troubleshooting enterprise video conferencing and AV equipment.
  • Practical experience managing user accounts and access permissions in Active Directory, Microsoft Entra (Azure AD), Exchange, and MFA tools.

Compensation

  • Hourly Rate: The U.S.-based anticipated hourly rate for this opportunity is $30 - $35 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.
  • Does this sound like you? If so, we want to hear from you.
  • The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
  • NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal - to create a more informed public.
  • Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.

Benefits

  • NPR provides comprehensive benefits for employees and dependents.
  • Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options.
  • include access to health and wellness, paid time off, and financial well-being.
  • Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
  • If you are a person with a disability needing assistance with the
  • NPR Benefits: NPR provides comprehensive benefits for employees and dependents.
  • Benefits include access to health and wellness, paid time off, and financial well-being.

Company info

  • We are committed to doing the right thing in our journalism and in every role at NPR.

Equal opportunity

  • NPR is an Equal Opportunity Employer.
  • Equal Opportunity Employer.

Visa & Work Authorization

  • tity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, mil
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This listing is sourced directly from NPR's careers page and normalized into a canonical job model.