Advocate Health and Hospitals Corporation
Collection Representative Lead
Milwaukee, WI - 3301 W Forest Home Ave · Part-time
Sponsorship not specified$24k-$36kDetected 1 day ago
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Contacts patients, employer, insurance companies and government agencies either by telephone or mail in order to expedite payment.
- Establishes effective working relationship with patients, collection agencies, vendors and internal departments to effectively resolve account issues.
- Handles patient, internal department, third party agency, vendor requests/inquiries and complaints in regards to bad debt collection process.
Responsibilities
- Effectively documents all accounts in regard to why the account has been opened, process documentation and actions taken to resolve outstanding issues.
- Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods.
- Maintains and reconciles records of placements to third party agencies.
Requirements
- Must be able to sit the majority of the workday.
- Must be available to travel between sites as needed.
- It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
- Incumbent may be required to perform other related duties.
- Typically requires 5 years of experience in insurance processing, collections, customer service or legal administration.
- Licensure, Registration, and/or Certification Required: None Required.
- Experience Required: Typically requires 5 years of experience in insurance processing, collections, customer service or legal administration.
Skills
- Demonstrated to work with complex billing issues in a healthcare environment.
- Demonstrated proficiency in word-processing and spreadsheet applications required.
- Advanced knowledge of computerized patient accounting systems required.
- Excellent analytic, organizational, communication, and writing skills required.
- Must have the ability to deal with a variety of people under stressful circumstances.
- Strong leadership skills and excellent human relations skills.
Compensation
- Department: 10276 Enterprise Revenue Cycle - Internal Self Pay Collections Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Hours Monday - Friday 8:30am-5pm Central Time This position is 1
Benefits
- Advocate Aurora Health candidates must live in these states:
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