Empower Pharmacy

Empower Pharmacy

Pharmacy Technician, Clinic Support

Houston, TX (Hybrid)

Sponsorship not specifiedDetected 3 days ago
Account ManagementExcelHRISCustomer SupportFDA RegulatoryLeadershipCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Pharmacy Technician, Clinic Support delivers accurate, responsive service to clinic customers while enabling prescription and order processing across Empower.
  • Operating within a hyper-growth, highly regulated 503A/503B environment, this role owns inquiry resolution, transaction support, documentation accuracy, shipment tracking, billing coordination, and escalation of complex issues.
  • The technician serves as a trusted contact for clinics, communicates clearly across multiple channels, and collaborates with internal teams to resolve concerns without compromising privacy, quality, or compliance.

Responsibilities

  • Clinic Customer Support
  • Relationship Support: Build dependable clinic relationships by understanding customer needs, setting realistic expectations, and following through consistently on commitments.
  • Prescription Processing: Coordinate with internal teams to support accurate, timely processing of prescriptions and office orders while promptly resolving discrepancies.
  • Record Maintenance: Maintain complete records of customer interactions, transactions, shipment status, and billing activity to support accurate operational follow-through.
  • Issue Escalation: Identify concerns requiring specialized support and escalate them with complete context to Account Management, sales, or appropriate internal partners.
  • We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level.

Requirements

  • While performing the responsibilities of the job, the employee is required to talk and hear.
  • Employees are regularly required to move about the office and around the corporate campus.
  • The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • High school diploma or equivalent required.
  • Registration with the Texas State Board of Pharmacy as a Pharmacy Technician is required.
  • Demonstrated ability to communicate accurately across phone, email, fax, and messaging channels while managing multiple service priorities required.
  • College coursework or a degree in a science-related field that strengthens understanding of pharmacy and medication-related information required.
  • Proficiency with Microsoft Word, Excel, and Outlook for communication, record maintenance, shipment tracking, billing support, and issue documentation.

Nice to have

  • Proficiency with Microsoft Word, Excel, and Outlook, plus analytical and mathematical skills needed to process and interpret information accurately required.
  • At least two years of pharmacy and customer service experience supporting clinics, providers, or comparable customer-facing operations preferred.

Benefits

  • We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications.
  • https://careers.empowerpharmacy.com/benefits/
  • Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide.
  • We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc.
  • Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care.
  • It means becoming part of a mission-driven organization that's transforming healthcare at scale.
  • Let's transform healthcare together.
  • Privacy Protection: Protect confidential information by following Health Insurance Portability and Accountability Act requirements and established company standards in every interaction.
  • Knowledge of pharmacy law, medical terminology, dosage measurements, and prescription-processing requirements supporting accurate, compliant daily clinic service operations.

Company info

  • Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery.
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This listing is sourced directly from Empower Pharmacy's careers page and normalized into a canonical job model.