Wellmarkinc

Sr. Account Service Representative

Sioux Falls, SD, United States · Senior

Work authorization required$20k-$30kDetected 48 days ago

CRMAccount ManagementExcelProcess ImprovementCustomer SupportResearchLeadershipCommunicationCollaborationTime ManagementMicrosoft OfficeUnderwriting

About the role

If you're passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!
Learn more about our unique benefit offerings here.
We recognize that our clients deserve health care with a focus on quality - not quantity - of care.

Proactively identify opportunities to improve workflow procedures and coordinate the efforts of system support.
Participate in and support new and renewal group transition and implementation activities; including facilitation of group enrollment meetings and assistance in completion of RFPs.
Help us lead change and transform the member experience!
In this role, you'll support renewal and retention activities under minimal supervision.
Account Service Reps are masters of time management, prioritization, organization, and enjoy partnering with Agency Relationship Managers and Account Managers to support diverse blocks of business.

Associate's Degree or direct and applicable work experience.
4+ years of experience in customer/client support or related roles with increasing levels of accountability, such as support of key accounts, clients, or lines of business, and proven track record of success.
Must be able to ensure client satisfaction.
Strong written and verbal communication skills, including the ability to facilitate presentations.
Must be able to effectively communicate to varying audiences.
Ability to produce results while maintaining a commitment to accuracy, attention to detail, prioritization, and time management.
Proficiency with Microsoft Office applications, such as Word, Excel, or Outlook.
Have the ability to step-in for Account Managers, when necessary.
May be required to assist in analyzing group options relevant to rate issues and other considerations.

The health care industry is changing and Wellmark is working to help change it for the better.
We also recognize that health care is complex.
The work that our Account Management teams are doing in collaboration with our business partners will create these changes, all while working to minimize health care costs.
You'll serve as an advocate on behalf of Wellmark by providing education regarding products and services to our agents and clients.

Company Description
We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we've built our reputation on over 80 years' worth of trust.
We are not motivated by profits.
We are motivated by the well-being of our friends, family, and neighbors-our members.
Assist in the development and management of relationships with customers and consultants.
Reinforce with business stakeholders the customer experience by providing prompt, courteous and accurate responses to customers and/or agents.
Maintain relationships with assigned customers, agents, and/or consultants through effective communication, customer service, agent training, and personal interaction during meetings, lunches, or other specified events.

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the

This listing is sourced directly from Wellmarkinc's careers page and normalized into a canonical job model.