Gladly

Web Experience Manager

Remote, US

Sponsorship not specified$120k-$154kDetected 14 days ago

JavaScriptReactHTMLCSSA/B TestingSEOGoogle AnalyticsCollaboration

About the role

This is a role with real, ongoing ownership of our web presence.
You are equal parts builder and optimizer.
You bring ideas and solutions, not just execution, and you welcome feedback on a highly visible, public site.

Own the Site Build
Build, launch, and maintain landing pages and templates in Sanity, and keep our CMS and component library in good working order.
Guide page layout and design decisions, translating brand direction into pages that look right and perform well, without managing the design team itself.
QA every release before it ships, catching visual, functional, and cross-device issues early. Own Core Web Vitals, site speed, and SEO fundamentals like schema markup and indexing.
Drive Conversion Performance
Bring a strong point of view on user flows, conversion psychology, mobile experience, and page hierarchy to every build.
Own Measurement, End to End
Live in GA4 and Google Tag Manager: build events, track conversions, and run funnel analysis to explain what's actually happening on the site.
Support Our AI-Powered Web Experiences
Help build and maintain the AI-powered tools and experiences that live on our website, and use AI tools to move faster and ship more.

We care more about talent, versatility, and a track record of sustained ownership than exact tenure.
Working proficiency in HTML, CSS, JavaScript, and React, with enough comfort in a component-based front end to move fast in Sanity.
A track record of using data, not opinion, to make pages and forms convert better, including structured A/B testing.

Experience with heatmap or session-recording tools such as Hotjar, Microsoft Clarity, FullStory, or Crazy Egg.
Marketing chops and a business-impact mindset, not just web performance.
An eye for site structure, internal linking, page speed, and schema markup.
Exposure to website personalization.
Comfort using AI tools like ChatGPT or Claude to move faster day to day.
Why Join Gladly?
Gladly is redefining customer experience AI
When you join us, you'll enjoy:

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles.
In addition to cash compensation, all Gladly's employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement.
Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
$120,000 - $154,000

purpose-built to engage customers and turn every conversation into lasting relationship equity.
Competitive salaries, stock options, and comprehensive benefits
Generous paid time off, parental leave, and home office stipends

You'll join Gladly's Marketing team, reporting to our Senior Manager of Demand Generation.
It's a small, fast-moving team that runs on autonomy and initiative: we give people real ownership of their work and trust them to run with it rather than wait for direction.
We favor momentum over process, welcome bold ideas, and treat candid feedback as part of how we get better together.
Because the website supports nearly every part of the business, you'll partner broadly across teams to bring their work to life on the web.
What We're Looking For
With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale.

This listing is sourced directly from Gladly's careers page and normalized into a canonical job model.