JFrog
Strategic Technical Success Manager
Sunnyvale · Mid
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
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About the role
- This is a special place with a unique combination of brilliance, spirit and just all-around great people.
- Here, if you're willing to do more, your career can take off.
- Base salary will be based on your skills, qualifications, experience, and location. - This position also includes an equity package of restricted stock units (RSU).
Nice to have
- Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
- Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.
- Customer-facing experience - including crisis management, priority management inbound, and outbound.
- BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
- Experience with supporting products with impact on business/productivity.
- Excellent analytical and problem-solving skills.
- Customer orientation and excellent interpersonal skills.
- Excellent English verbal and written communication skills.
Skills
- An uncompromising desire to learn.
- Open to remote work for candidates outside a reasonable commuting distance to the Atlanta, Sunnyvale and Seattle office.
- At JFrog, base salary is only one component of our compensation package.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
Compensation
- At JFrog, base salary is only one component of our compensation package.
Company info
- At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride.
- And since software plays a central role in everyone's lives, you'll be part of an important mission.
- We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team.
This listing is sourced directly from JFrog's careers page and normalized into a canonical job model.