Lyft
Associate Program Manager, Technical Operations
Toronto, Canada
Sponsorship not specifiedDetected 15 days ago
GitSQLComplianceJiraBusiness DevelopmentProcess ImprovementCommunication
About the role
- At Lyft, our purpose is to serve and connect.
- We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
- The Tech Ops team sits at the intersection of data and ground-level operations.
Responsibilities
- Execute and maintain airport product configurations (dispatch, queuing, blackouts, rematch) in coordination with senior team members and Engineering partners, following established playbooks and documenting changes
- Support rider-facing product setups including Rider Wayfinding, Static ETA Banners, Reassurance Banners, and Airlines-Terminals configurations
- Support Ground Truth Surveys and Client Feedback reviews, identifying and documenting operational issues and improvement opportunities
- Maintain geofence configurations using tools like Geofence Reporter and Geohashes, with oversight from senior team members
- Support periodic audits and documentation, escalating issues and ensuring accurate records across assigned program areas
- Own execution of assigned projects and workstreams end-to-end, with clear oversight and guidance from senior managers
- Provide status updates to stakeholders and cross-functional partners; ask clarifying questions upfront to avoid rework
- Strong attention to detail and follow-through - you complete what you start and document what you did
- We tackle some of Lyft's most complex operational challenges - managing the products, services, and compliance workflows that shape the airport experience for drivers, riders, and partners.
- As an Associate Program Manager, you'll own execution of projects and components within larger programs, developing deep subject matter expertise in airport operations and driver products.
Requirements
- 2-4 years of experience in program management, technical operations, or a related field
Compensation
- Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
Benefits
- Extended health and dental coverage options, along with life insurance and disability benefits
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- Access to a Lyft funded Health Care Savings Account
- In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy.
- Hourly team members get 15 days paid time off, with an additional day for each year of service
- Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs.
- Subsidized commuter benefits and Lyft ride credits
- Your recruiter can share more information about the various in-office perks Lyft offers.
- The expected base pay range for this position in the Toronto area is CAD $79,6000 - CAD $99,500, not inclusive of potential equity offering, bonus or benefits.
Equal opportunity
- Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.
Visa & Work Authorization
- qual employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status
This listing is sourced directly from Lyft's careers page and normalized into a canonical job model.