CreatorIQ

CreatorIQ

Senior Customer Success Partner, Enterprise

Los Angeles · Senior

Sponsorship not specifiedDetected 140 days ago
Data AnalysisSalesforceInfluencer MarketingCustomer SuccessCommunicationCollaborationAdaptabilityOrganizational Skills

About the role

  • CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
  • CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.
  • We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Responsibilities

  • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives.
  • Partner with Product Support to route technical questions and product-related issues for efficient resolution.
  • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
  • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
  • Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
  • Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
  • Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews.
  • You'll build trusted, multi-threaded relationships with key stakeholders-both virtually and in person-serving as a proactive partner throughout the customer lifecycle.
  • Customer Success Partners are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact.

Requirements

  • 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
  • Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations.
  • Proven success managing toward business KPIs goals and customer advocacy metrics.
  • Who you are and what you'll need for this position:

Compensation

  • Compensation, benefits, and beyond:

Benefits

  • We understand that a comprehensive benefits package plays a significant role in your overall compensation.
  • You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey.
  • 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
  • medical, dental, vision, life, disability insurance, and more.
  • to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
  • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
  • Approaches work with curiosity and a passion for learning-especially when it comes to new tools, trends, and marketing strategies.

Company info

  • CreatorIQ is the AI-native operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
  • Compensation, benefits, and beyond:
  • We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-d252de0c5995417f89b564cfdbbc4b24?pvs=4.
  • CreatorIQ is the AI-native operating system for creator-led growth.
  • Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.
  • With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine.
  • CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
  • Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential.
  • We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
  • By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth.
  • Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
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This listing is sourced directly from CreatorIQ's careers page and normalized into a canonical job model.