nfrastructure

nfrastructure

Technical Support - Microsoft Office 365 Ambassador

Clifton Park, NY, United States

Sponsorship not specifiedDetected 3357 days ago
SQLLinuxExcelCustomer SupportDNSCommunicationCollaborationProblem SolvingMicrosoft OfficeSharePoint

About the role

  • This will include talking the customer through account set up, to troubleshooting and resolving all technical issues.
  • You and your teammates will redefine "customer satisfaction" to mean that the customer is "blown away" as you resolve the issue on the first call.
  • More information about nfrastructure can be found at www.nfrastructure.com Apply for this job or another online today at www.nfrastructure.com/company/careers

Responsibilities

  • Develop, foster and maintain highly effective customer interaction
  • Support installation, configuration, and support of Microsoft Office 365 on various platforms
  • Accurately document all work performed through ticketing system including details and outcomes
  • Collaborate with team members to enhance the customer experience
  • Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations
  • Participate in product testing, tool building and pilot new projects
  • Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)

Requirements

  • ability to take action and follow through
  • ability to makes a difference by successfully exceeding expectations on established metrics
  • Provide world-class customer experience with every interaction
  • Experience with desktop administration

Skills

  •  Active Directory
  •  Microsoft Exchange Server
  •  Microsoft Server
  •  Microsoft SharePoint
  •  Microsoft Lync / Skype for Business
  •  Microsoft SQL Server Management
  • Experience with the following troubleshooting scenarios:
  • O365 set up from start to finish
  • Office Suite installation and Activation
  • OneDrive synchronization application troubleshooting
  • Outlook configuration using POP, IMAP or Autodiscover service
  • Mail flow configuration and troubleshooting

Company info

  • Engage and empathize with customers to support and resolve technical issues through completion
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This listing is sourced directly from nfrastructure's careers page and normalized into a canonical job model.